Privacy Policy

Effective Date: January 1, 2024 | Last Updated: 10/4/2025

1. Introduction and Commitment

Wulbern Web Wurks ("Company," "we," "our," or "us") is committed to protecting your privacy while delivering exceptional luxury web design services to Northeast Florida businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit alexwulbern.com or engage our services.

Our Privacy Commitment

  • We never sell, rent, or trade your personal information
  • GDPR compliant for European Union visitors
  • CCPA compliant for California residents
  • PCI DSS Level 1 secure payment processing
  • Enterprise-grade data security measures

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

2. Information We Collect

Information You Provide

  • Contact Information: Name, email address, phone number, business address
  • Business Details: Company name, industry, target audience, business goals
  • Project Requirements: Service preferences, budget range, timeline expectations
  • Payment Information: Billing address (credit card data processed securely via Stripe)
  • Communication Records: Email correspondence, support tickets, project discussions

Automatically Collected Information

  • Technical Data: IP address, browser type, operating system, device information
  • Usage Analytics: Page views, time on site, navigation patterns, referral sources
  • Performance Data: Load times, error logs, system performance metrics
  • Location Data: General geographic location for service delivery optimization

Payment Security: We never store credit card information directly. All payment processing is handled securely by Stripe, a PCI DSS Level 1 compliant payment processor.

3. How We Use Your Information

Service Delivery

  • Providing web design services ($1,750 - $35,000 packages)
  • Delivering real estate marketing and content strategy
  • Managing client projects and timelines
  • Providing technical support and maintenance
  • Creating custom digital assets and photography

Business Operations

  • Processing payments and managing billing
  • Maintaining financial records and tax compliance
  • Quality assurance and service improvements
  • Client relationship management
  • Business planning and market analysis

Legal Basis for Processing (GDPR)

Contract Performance: Service delivery and payment processing

Legitimate Interests: Business operations and fraud prevention

Consent: Marketing communications and case studies

Legal Obligation: Tax compliance and regulatory requirements

4. Data Protection and Security

Enterprise Security: We implement military-grade encryption and comprehensive monitoring to protect your information. All payment processing is PCI DSS Level 1 compliant.

Security Measures

  • TLS 1.3 encryption for all data transmission
  • AES-256 encryption for stored data
  • Multi-factor authentication for admin access
  • Regular security audits and penetration testing
  • Secure backup and disaster recovery procedures

Third-Party Sharing

  • Stripe: Payment processing (PCI DSS Level 1)
  • Vercel: Hosting and performance analytics
  • Sanity: Content management system
  • Legal Requirements: Court orders or regulatory compliance

All service providers are bound by strict data protection agreements.

Data Retention Policy

We retain personal information only as long as necessary to provide services and comply with legal obligations. Client data is maintained during the business relationship plus 7 years for tax compliance. You may request early deletion of your data at any time.

5. Your Privacy Rights

Universal Rights

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Portability: Receive data in transferable format
  • Opt-Out: Unsubscribe from marketing communications

Enhanced Rights (GDPR/CCPA)

  • Deletion: Request removal of your data
  • Restriction: Limit data processing activities
  • Objection: Object to certain processing
  • Non-Discrimination: Equal service regardless of privacy choices

How to Exercise Your Rights

Contact us using the methods below. We respond within 2 business days and complete requests within 10 business days (30 days maximum for complex requests).

Email: hello@alexwulbern.com (preferred method)

Phone: (904) 556-7483

Business Hours: Monday - Friday, 9 AM - 6 PM EST

6. Contact Information

Wulbern Web Wurks

Business Name: Wulbern Web Wurks

Location: Northeast Florida

Email: hello@alexwulbern.com

Phone: (904) 556-7483

Website: alexwulbern.com

Privacy Request Guidelines

GDPR Requests: Subject line "GDPR Privacy Request"

CCPA Requests: Subject line "CCPA Privacy Request"

General Inquiries: Subject line "Privacy Inquiry"

Response Timeline

Initial response: 2 business days

Request completion: 10 business days (30 days maximum)

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email to active clients and posted on our website with 30 days advance notice.

Continued use of our services after policy updates constitutes acceptance of the revised terms.

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